Technical Service Specialist (Harrison, OH)

Cincinnati Incorporated
Harrison, Ohio, United States View on Map
Apply Before : September 9, 2024
Job Description
Position Summary & Purpose: Provide technical repair and maintenance assistance to our customers and distributors over the phone. Superior trouble-shooting skills combined with a professional demeanor are critical for success in this position.

The first year in this position involves a comprehensive training program which will require frequent overnight travel during the training period only, but most weekends are at home. Must live in the Cincinnati area. Primary responsibility will be for customer service in Cincinnati area, but willing to travel beyond as needed. You must possess excellent communication and PC skills, along with a clean driving record and valid driver’s license, and be able to pass a background and drug screen.

Duties & Responsibilities:

  • Analyze information provided by customers, distributors and Cincinnati Incorporated personnel regarding machine performance, repair, and maintenance issues, then supply technical advice and instruction to provide satisfactory resolution. Occasional travel may be required to customers facilities.
  • Review, interpret and distribute engineering data and information to our Service and Parts personnel.
  • Develop, maintain, and distribute standard instructions for pre-installation, installation and start-up of new Cincinnati machines.
  • Specify and recommend tooling and instrumentation required to diagnose, calibrate and maintain our machines.
  • Maintain reference files for service instructions and engineering information for our Service personnel.
  • Enter machine installation and warranty problems into database; update and maintain these entries.
  • 2 year technical degree OR Comparable military experience.
  • Minimum of 3 years experience in maintenance or engineering related field
  • Superior working knowledge of hydraulic, mechanical and high and low voltage electrical systems.
  • Excellent professional customer service skills.
  • Proficiency in word processing and spreadsheet applications.

Physical Demands and Work Environment:

While performing the duties of this job, the employee is regularly required to stand. This position is active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, reaching with hands and arms and climbing ladders. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and to climb or balance.

The employee must regularly lift, move and carry up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment.  You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Career Benefits

  Paid Vacations
  Paid Holiday and Personal Days
  Profit Sharing
  Medical Insurance (including HSA)
  Company Paid Dental Insurance
  Vision Insurance
  Accident Insurance

  Life Insurance: AD&D
  Disability Insurance
  Generous 401K Employer Match
  Flexible Spending Account
  Tuition Reimbursement
  Employee Assistance Program
  Parental Leave

Required skills