The Knowledge Center Specialist is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets. They are required to work alongside stakeholders, internal and external, to promote and optimize the usage of the organization’s knowledge assets.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Promotes collaboration and knowledge sharing through defining, supporting, communicating, and encouraging the use of knowledge center to employees of all skill levels and roles.
- Ensures that knowledge center technologies are up-to-date and working according to function, as well as ensuring that employees are not misusing company tech infrastructure.
- Control the accessibility and flow of knowledge within the organization and to external parties.
- Helps capture new knowledge with the usage of the knowledge base to include authoring articles or networking with subject matter experts to document their expertise.
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality, and effectiveness of knowledge management strategy.
- Provide relevant coaching, training, and support to champion a knowledge management culture.
- Holds self and appointed teams accountable for compliance to the company’s expectations and strategy.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ideal candidates possess soft skills such as great leadership, effective communication, problem-solving, coaching and teamwork skills. These skills will aid in promoting a culture of knowledge-sharing that is enabled through guidance and learning. Successful candidates will be well-equipped with the knowledge base features, functionality and be able to communicate this to teams effectively. As leaders in a fast-paced and knowledge-driven environment, the candidate must be able to identify concepts and ideas and come up with solutions quickly.
EDUCATION and/or EXPERIENCE
Associates Degree (AA) and minimum six (6) years related experience and/or training, or equivalent combination of education and experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)