Field Service Engineer – Arc Welding

Panasonic
posted 3 weeks ago
Published : November 14, 2022
Job Description

The Field Engineer position is responsible for proactively providing technical service for our core products such as Arc welding robots, Laser welding system, arc welding machine and other industrial devices including welding application support to clients and to align technology products and solutions with their business objectives. IDEAL CANDIDATE lives in Kentucky, Indiana, Ohio, or Tennessee.

What You’ll Get to Do:

  • Support system build-up to ensure full value of Panasonic products and acceptance/sign off on all projects
  • Understand client/partner’s short and long-term client goals and objectives as they relate to their technology needs
  • Develop a solid understanding of all Panasonic welding products and services and align to client technology needs
  • Perform required technical research and due diligence on hardware and software solutions as they pertain to the clients technology needs 30 percent

Pre-sales Accountabilities:

  • Perform technical presales activity such as welding trial and have meetings with internal team, clients and partners to ensure their demand.
  • Manage client expectations and interface with client personnel, working to build positive, long lasting relationships with all clients
  • Ability and willingness to develop a solid understanding of all Panasonic welding products and arc welding 30 percent

Service Accountabilities:

  • Travel to customers often with short or immediate notice
  • Provide service such as repair, production support and welding improvement at customers their facility, system integrator or office in Hilliard, OH.
  • Provide training to customer or integrator about Panasonic welding products including operation, maintenance, and welding 10 percent

What You’ll Bring:

Education and Experience:

  • B.S. Degree in the following areas: Mechanic, Mechatronics, Welding or similar required
  • CAD software operation skill would be preferred (Solid works or 3D-inventor)
  • Minimum 5 plus Years of Experience in manufacturing industry area related to welding industry

Problem Solving:

  • Carries out complex technical assignments to install, troubleshoot, modify, and repair our core products and solutions at customer sites, with minimal assistance or supervision.
  • Effective and efficient troubleshooting, while working in potentially high pressure circumstances, in achieving 100% problem resolution of repair activity with 24 hours of arrival at customer site.

Communications:

  • Key communications contacts (internal/external) and level of persuasion required
  • Strong written and oral communication skills, with the ability to interface effectively and professionally with customers, team in internally and externally, are required and essential to success in this position, and in PSSNA-PA activities, in general.
  • Capability in effective, timely communication with internal departments (Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting, etc) with format such as excel, word, power point etc.

Other Requirements:

  • Ability and willingness to travel extensively (often 65%, or greater), domestically and internationally, often with very short or immediate notice, with flexible work hours
  • Capable to complete project sheet such as service report and internal reporting documents in excel, word, power point etc. in timely manner.
  • Capable to check 3D drawings and execute easy modification by Solid Works or 3D inventor.
  • Capable to work in manufacturing factory production environments
  • Capable to solve an issue with flexible and customer first mindset.
  • Capable to define colors especially green, red, blue, black and yellow. These colors are for identify electric pole.
  • Capable to handle industrial tools such as screw driver, wrenches, priers etc.
  • Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities.
Job Detail
  • Experience 3-5 years experience
  • Industry Automotive
  • Benefits
    What We Offer:
    • Competitive compensation package
    • Comprehensive benefits
    • Pet Insurance
    • Paid Parental Care Leave
    • Employee Referral Program
    • Educational Assistance
    • Flexible Work Program
    • Volunteer time Off
    • Casual Dress Code
    • Total Well Being Program