At Computer Aided Technology we are combining the strength of our core values, our people, and our desire to exceed our customers’ expectations to re-imagine the way we work. In most roles, we offer a flexible hybrid work environment that provides both remote and in-person office days to collaborate and meet with co-workers.

Position Overview

This position is primarily responsible for providing pre-sales technical expertise for Additive Manufacturing technology and products. This effort includes benchmarking, customer visits, marketing events and presentations, as well as other sales and marketing efforts.

Responsibilities:

Pre-Sales and Marketing Support

• Address technical objections; conduct product demonstrations and product implementations involving Stratasys 3D printing and CREAFORM scanning equipment
• Understand the sales process to provide more effective technical support
• Deliver product demonstrations and presentations comfortably to anyone in a company hierarchy from a draftsman to the CEO or business owner

• Manage the benchmark process, providing continuous improvement to the process. Work with team members to improve current benchmarking and support systems
• Perform the evaluation, printing and post processing of benchmarks from prospect data as provided by the Sales Team
• Proactively market new materials and upgrades to the Stratasys client base. Together with Marketing, develop a consistent pipeline of case studies and press releases

Technical Support

• Provide rapid response technical support for a wide variety of customers in many disciplines and industries for Stratasys 3D printing and CREAFORM product line
• Escalate support issues to other Digital and Application Engineer Team Members using defined procedures
• Assist customers with software and hardware functionality for Stratasys 3D printing equipment and CREAFORM scanning equipment via phone or email and advanced web conferencing tools
• Document, track, and follow up with customer issues to complete resolution